Refund Policy · ABS Studio

1. The trial comes first

Every install begins with a seven-day trial — no card and no license key. You only pay once you decide to subscribe, so there is nothing to refund while you are still trying ABS.

2. 14-day money-back guarantee

You have an unconditional right to a refund within 14 days of any payment, no reason required. Email info@automatiabcn.com from the address you used at checkout, with your order or invoice ID, and we refund the payment in full.

3. What happens to your license

When a payment is refunded, the license key issued for it is marked revoked_at and deactivated: chat and the agent stop. Your data is untouched — documents, meetings, transcripts and provider keys stay on your own server, and remain readable, exportable and deletable.

4. Cancelling a subscription

You can cancel any month. Cancelling stops the next renewal; the subscription runs to the end of the period you have already paid for and is not pro-rated. After it lapses, chat and the agent stop following a seven-day grace window — and your data stays yours to export or delete.

5. Contact

Refund requests and billing questions: info@automatiabcn.com. We reply within 24 hours.